At Underwater Audio, we aim to deliver your orders promptly and efficiently, ensuring you can enjoy our products without delay. As we partner with Amazon for fulfillment, our shipping process is reliable, streamlined, and convenient.
Order Processing Time
Orders are processed within 1-2 days after payment confirmation.
You will receive a notification with tracking information once your order has been shipped.
Shipping Methods and Delivery Times
Standard Shipping: Delivered within 1-3 business days. An accurate estimate of delivery times is displayed during checkout.
Standard Shipping for UK, CA, AU: Delivered within 1-3 business days. An accurate estimate of delivery times is displayed during checkout.
International Shipping: Delivery times vary depending on the destination country. Typically, orders arrive within 7-21 business days.
Shipping Rates
Free standard shipping is available for the US, UK, CA, and AU.
International shipping rates are calculated at checkout based on your location and selected shipping method.
International Orders
We currently ship to select countries worldwide. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.
If you encounter issues with international shipping, please contact our support team for assistance.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package’s status through Amazon's tracking portal or your local courier service.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, is incorrect, or does not arrive within the estimated delivery timeframe, please contact us immediately at help@underwateraudio.com. We will work with you to resolve the issue promptly.
Return Shipping
Cost of shipping returns will not be covered by Underwater Audio.
Return Policy
If you need to return your product, you can send it back for a full refund, within 30 days of the original purchase date. If you have used your Underwater Audio product, it is covered by the Underwater Audio warranty against manufacturer’s defects. You cannot return a used, operational product for a full refund. Cost of shipping returns will not be covered by Underwater Audio.
If a return of an international purchase is required, the customer will be responsible for shipping the product back to Underwater Audio and additional customs and/or duties. Underwater Audio will be responsible for shipping the replacement product back to the customer.
For information about returns or exchanges, please visit our Returns and Refund Policy.
