This guide is for Delphin Users.
We recommend that first time users follow this help page step by step, from top to bottom.
First we will cover what you need to use Pandora on your Delphin, then we will cover first time setup, and finally we will provide troubleshooting resources.
While making any changes to your playlists or while downloading your music, you must be connected to a strong WiFi network.
To start you will need a Pandora account. If you do not have one already, we recommend setting up an account on either your Computer or Phone to have an easier time with your keyboard and screen size. We also recommend creating your swimming playlists this way as well.
In order to listen to music in the pool, you will need a paid subscription to a Pandora account that allows offline listening: Either the Plus ($4.99/mo), or one of the Premium ($9.99/mo), or Family ($14.99/mo) accounts will work. A free membership will not be able to play offline while swimming. This link will take you to Pandora’s website for signing up for a premium account (US users).
Your Delphin may present an option to download the Pandora app to you during the set-up process. Click on it to download.
Open the Help App, and then select ‘Install Apps’. Make sure that Pandora is checked and then press 'Install Selected'.
(Tip: If you will be using Pandora frequently, we recommend adding it to the home screen of your Delphin for easy access. To add Pandora to your home screen, hold down on the icon you want to replace on the home screen. Select Pandora from the list of apps that appears.
Open Pandora by clicking on the three white horizontal lines at the top-left of your screen and selecting the app. Select 'Log In', enter your username and password, then submit.
(Tip: Your Delphin's screen may turn off quickly between steps during set-up. To make setting up and installing anything on your Delphin easier, go to App List > System Settings > Display > Sleep and choose a longer sleep time, like 10 minutes, to keep the screen from going dark too quickly. We recommend going back and turning the screen down to a lower time after you have finished setting up your apps as keeping the display screen on drains battery life.)
Before you head to the pool, you will need to get your apps ready for offline use, as WiFi doesn't work in the water.
Turn on your sound and watch this short video to learn how the process is done in Pandora.
1. Open Pandora by clicking on the three white horizontal lines at the top-left of your screen and selecting the app. Sign in to your account.
2. The process for downloading content to your device differs based on your subscription level.
3. Once your playlist is downloaded, test it out by playing it with your WiFi off. If your music plays while your WiFi is off, you're all set!
(Tip: You can turn your WiFi off by swiping down from the top of your screen 2 times. You will see a WiFi icon. Tap the WiFi icon to turn it off. Then, you can swipe that screen away by putting your finger at the bottom of your screen and swiping upward. You can also turn it off by navigating to the app menu, then Open System Settings > Network & internet > then toggling WiFi off at the top right.)
Here are some troubleshooting resources to help get you swimming with music!
Pandora also has great help pages and information. There are individual help pages to show you how to Create a Playlist, Download Music, and Search for songs, playlists, artists, and albums.
This link will take you to Pandora’s Support page if you need any other help, such as resetting your password, login details, or troubleshooting.
On your Delphin, open Pandora by clicking on the three white horizontal lines at the bottom of your screen and selecting the app. Go to 'My Collections' and tap the menu icon, then Settings. Select Audio Quality and Downloads. Tap Reset Downloads at the bottom.
This will remove all downloaded Pandora playlists off of your Delphin.
Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening.
On the home screen of your Delphin, click the three white horizontal lines at the bottom of your screen and scroll until you find your Pandora app. Hold down on the app until a new menu appears. Select 'Uninstall.' We recommend turning your Delphin off and back on again after uninstalling.
There are a couple of things that can cause this issue:
1. Make sure your playlists are downloaded onto your Delphin by following Step 3 above.
2. At least once a month, you will need to reconnect your Delphin to the internet to allow Pandora to verify that your account is active. This will still matter even if you use your Pandora account on your phone or computer. The Delphin Player has to be reconnected once a month to the internet so that any paid subscription apps (Audible, Spotify, etc.) can verify for billing purposes.
If you have any questions not covered by this guide or are still having issues with your Delphin, please feel free to contact us for help!
Our customer support is open Monday - Friday from 8am - 5pm PST.
We can be contacted by email at help@underwateraudio.com and usually respond before the end of the next business day. Our phone number is 541-623-0202.
