Just three steps:
Pack. Ship. Submit.
Thank you for contacting us for support! We're sorry to hear that troubleshooting your device didn’t resolve the issue. We're happy to offer a replacement under Underwater Audio's Warranty. However, please note that, as outlined in our Policies and Warranty, Underwater Audio does not cover the cost of return shipping.
To ensure a faster replacement process, please follow the instructions below:
Pack
- - Package your return in a padded envelope, do not use a plain or non-padded envelope.
- - Only include your device and USB charging cable within your shipment.
Ship
- - Obtain a package tracking number from your carrier, if you do not obtain a tracking number we will not be able to replace your device.
- - To return, please mail to our business address:
Submit
Please fill out the Google Form below. Ensure you have a valid tracking number as we will not be able to process your replacement if the tracking number is invalid. Ensure to click submit on the Google Form.
If you have any questions, please feel free to email our Customer Support Team at help@underwateraudio.com. We are open Monday - Friday from 6am - 5pm PST and Saturday - Sunday from 8am - 5pm PST
Thank you!