This guide is for Delphin Users.
We recommend that first-time users follow this help page step by step, from top to bottom.
First we will cover what you need to use Spotify on your Delphin, then we will cover first time setup, and finally we will provide troubleshooting resources.
While making any changes to your playlists or while downloading your music, you must be connected to a strong WiFi network.
To start you will need a Spotify account. If you do not have one already, we recommend setting up an account on either your Computer or Phone. We also recommend creating your swimming playlists this way as well.
In order to listen to music in the pool, you will need a paid subscription to a Spotify account that allows offline listening: Either the $9.99/mo Individual, or one of the Duo, Family, or Student accounts will work. A free membership will not be able to play offline while swimming.
Your Delphin may present an option to download the Spotify app during the set-up process. Click on it to download.
Open the Help App, and then select ‘Install Apps’. Spotify should appear on the list of popular apps. Click on it to download.
(Tip: If you will be using Spotify frequently, we recommend adding it to the home screen of your Delphin for easy access. To add Spotify to your home screen, hold down on the icon you want to replace on the home screen. Select Spotify from the list of apps that appears.
Open Spotify by clicking on the three white horizontal lines at the top left of your home screen and selecting the app. Depending on how you created your account, choose the Google, Facebook, or 'Log In' option for email. Enter your username and password and submit.
Before you head to the pool, you will need to get your apps ready for offline use, as WiFi doesn't work in the water.
Turn on your sound and watch this short video to learn how the process is done in Spotify.
1. Open Spotify by clicking on the menu icon of your screen and selecting the app. Sign in to your account.
2. Go to your library, which is located in the bottom-right corner, and select a playlist.
3. Download the playlist by pressing the Playlist Settings Icon "⋮" and selecting "Download".
4. Once your playlist is downloaded, test it out by playing it with your WiFi off. If your music plays while your WiFi is off, you're all set!
(Tip: You can turn your WiFi off by swiping down from the top of your screen 2 times. You will see a WiFi icon. Tap the WiFi icon to turn it off. Then, you can swipe that screen away by putting your finger at the bottom of your screen and swiping upward. You can also turn it off by navigating to the app menu, then Open System Settings > Network & internet > then toggling WiFi off at the top right.)
Here are some troubleshooting resources to help get you swimming with music!
Spotify also has great help videos and information. There are individual help pages to show you how to Create a Playlist, Download Music and Podcasts, and Search for songs, playlists, artists, and albums.
On your Delphin, open Spotify by clicking on the menu icon and selecting the app. You should see a menu on the bottom of the main screen. The far-right icon (which looks like a stack of books) will take you to your library. Choose ‘Playlists’ at the top of your screen. Find the playlist you would like to remove and select the three-dot menu (⋮) to the right side of it and click ‘Remove Download’.
If you select ‘Delete Playlist’ this will delete the playlist from your entire account, not just the Delphin.
On the home screen of your Delphin, click the menu icon and scroll until you find your Spotify app. Hold down on the app until a new menu appears. Select 'Uninstall.' We recommend turning your Delphin off and back on again after uninstalling.
There are a few things that can cause this issue:
1. Make sure your playlists are downloaded onto your Delphin by following Step 3 above.
2. At least once a month, you will need to reconnect your Delphin to the internet to allow Spotify to verify that your account is active. This will still matter even if you use your Spotify account on your phone or computer. The Delphin Player has to be reconnected once a month to the internet so that Spotify can verify for billing purposes.
3. Our programming department has discovered an issue with an old version of the app and has added an updated version to be downloaded. To use this version, follow the directions below.
Once your Delphin is on and connected to Wifi, click the menu icon. Scroll down to the Spotify app and hold down on it until a different menu appears. Click the 'uninstall' option. We recommend turning your Delphin off and back on again between uninstalling and reinstalling an app. Click the question mark icon in the bottom left corner of the screen. Select the 'install apps' option. Select the Spotify option and follow the prompts to download the new version.
If you have any questions not covered by this guide or are still having issues with your Delphin, please feel free to contact us for help!
Our customer support is open Monday - Friday from 8am - 5pm PST.
We can be contacted by email at help@underwateraudio.com and usually respond before the end of the next business day. Our phone number is 541-623-0202.
